Refund Policy

This policy explains refund and cancellation rules for AUTOVID credit packs and subscription products.

Effective date: April 20, 2026 / Last updated: May 6, 2026

1. Credit pack (one-time purchase) refunds

• Refund requests are accepted within 7 days of purchase.
• AUTOVID deducts CRD only when a generation task is successfully completed. If a task fails or no output is generated, CRD is generally not deducted.
• Therefore, deducted CRD is treated as having been used for successfully processed and completed generation tasks, and used CRD is generally excluded from refunds.
• Only 500-CRD and 1000-CRD packs are currently sold, and the 500-CRD pack is the regular-price baseline.
• The refundable amount is calculated using the formula below.

Refund amount = Pre-tax purchase amount - (Used CRD x regular unit price of 500-CRD pack)

If the calculated refundable amount is USD 1.00 or less (or the equivalent amount in the payment currency), the refund is not available.

If a duplicate charge, billing error, service outage, or other clear issue is suspected, contact customer support and we will review the request based on available payment and usage records.

AI-generated outputs may vary depending on the input and generation process, so a successfully completed task may not be refundable solely because the result differs from the user's expectations.

If there is an issue using the output or a clear abnormality is suspected, please contact customer support and we will review the request based on available records.

2. Subscription refunds and cancellation

• Subscription charges are generally non-refundable for the current billing period once payment is completed and access has been provided.
• However, for monthly subscriptions, if subscription-issued CRD has not been used at all, a refund request may be submitted and reviewed after payment and usage records are verified.
• However, duplicate charges, billing errors, inability to access the service, or other clear issues may be reviewed individually after contacting customer support.
• When a subscription is canceled, no additional charges are made from the next billing cycle, and any remaining paid access can be used until the end of the current period.

3. Contact and processing

Please submit refund requests through the customer support page.

Select the refund category and include order details (account, purchase date, product name, and order number).

Refund requests are usually reviewed within 3-5 business days. Approved refunds are processed to the original payment method, and the payment provider or card issuer may take additional time to reflect the refund.

Submit a refund inquiry on the customer support page

If applicable law provides stronger consumer rights, those legal rights take precedence over this policy.